Shipping, Delivery, and Returns

SHIPPING POLICY

Online orders ship Monday through Friday, excluding holidays. For the purpose of security and fraud prevention we require that shipping address must match billing address. All items are made-to-order and the standard delivery time is 3- 8 weeks, but each product has a specific delivery time frame, so please check the item descriptions.

Tracking Delivery

You will receive an email containing the tracking number after the order is dispatched. Please visit usps.com to check the current status of your shipment. You can also find the tracking number in your order history panel in your account when you login.

Delivery Issues

If the shipper makes multiple delivery attempts and the customer wasn't available to receive merchandise during those attempts or if the customer refuses the shipment then the customer would have following remedy available,

  • If the customer doesn't want the merchandise then we will cancel the order but unfortunately all orders are non-refundable.
  • If the customer wants the merchandise then the customer would have to provide a prepaid shipment label.

 

RETURN POLICY

AMAC is committed to ensuring that all customers are satisfied with their purchase and service. As part of this commitment, returns are accepted up to 14 days after the order has been delivered (ONLY if the product was received damaged or defective). AMAC will only refund merchandise if it has not been worn, washed, damaged, soiled, or altered. If merchandise is not in its original condition or is returned without the original packaging, the return will not be accepted and will be returned at the expense of the customer. If the return is due to a mistake on AMAC's part then we will cover the cost of return shipping (only on returns shipped from the US) and provide a return shipping label. We do not accept exchanges and refunds. If the customer lives outside of the US, they will need to purchase their own return label. 

Refunds are issued upon the returned item's arrival.

How to return

If you already have an account with us then please log-in to your account to initiate return.

If you checked out as guest then please email amaccustoms@gmail.com with "ORDER # - RETURN) in the subject line.